Refund policy

Shipping & Returns Policy

Delivery Charges

• Delivery fees paid at checkout are subsidised and may not reflect the full cost of delivery.
• We use trusted courier services to ensure your order is delivered safely and promptly.

Returns & Refunds

We understand that sometimes things don’t work out. If you need to return an item, please read the following carefully:

• Returns are accepted within 14 days of receiving your order.
• Returned items must be in their original condition, unworn and unused, with tags still attached.
• Refunds will be issued minus the actual cost of outbound shipping, regardless of the subsidised delivery rate shown at checkout.
• Return postage costs are the customer’s responsibility, unless the item is faulty or incorrect.
• Once your return is received and inspected, a refund will be processed within 14 days.
• We do not offer exchanges — you may place a new order for the item(s) required.

 

 

 

Please Note

 

• If you return part of an order, we reserve the right to deduct the full actual shipping cost we incurred to send your order, not just the amount shown at checkout.
• Refunds are issued to the original payment method only.
• For hygiene reasons, certain items (e.g. headwear or underlayers) may be non-returnable — please check the product description before purchasing.

Why We Do This

 

 

 

 

As a small business, we work hard to keep our prices competitive. Unfortunately, the growing number of returns means we must pass on actual shipping and handling costs in order to remain sustainable. We thank you for your understanding and support.