Shipping Info
Delivery Information
We use Royal Mail Tracked 24 or Tracked 48. If you are not home when delivery is attempted, a card will be left with instructions on how to rearrange delivery or collect your parcel.
If items are not collected within the specified timeframe, they will be returned to Hijab Junkie. In this case, you will need to arrange for redelivery, and postage costs must be paid again. Please note that no refunds will be issued for unclaimed items.
For any orders that involve an exchange or return previously discussed with Hijab Junkie, the postage cost will be deducted from your order. Any further postage costs for exchanges will need to be covered by the customer.
If you require your parcel urgently, please contact us directly to inform us.
Delayed Orders
We apologise if your order is delayed. As I have a young family, there may occasionally be delays due to illness, school holidays, or other personal circumstances. Busy periods such as sales, special offers, and Eid may also affect dispatch times.
If you need your order urgently, please leave a note at checkout or contact us directly, and we will do our best to prioritise your parcel.
Birmingham Pickup
We also offer a local pickup service to avoid postage and packaging fees. Collections are available from Birmingham, Hall Green. If you wish to collect your purchase in person, you are welcome to do so. Once your order is placed, we will provide instructions on how to arrange pickup.
UK Guaranteed Delivery
For guaranteed next-day delivery, please place your order by 3pm and select the Next Day Delivery option at checkout. Orders placed after 3pm may not arrive the following day.
If you require Saturday delivery, please select the appropriate option when checking out. This must be done by 3pm on Friday. Shipping costs for this service will be calculated at checkout based on the parcel weight.
Guaranteed deliveries require a signature upon arrival. If no one is home, Royal Mail will leave a note with instructions on how to rearrange delivery or collect your parcel.
International Delivery
We ship worldwide using Royal Mail International Tracked and Signed service, which we highly recommend to ensure a smooth and stress-free delivery process.
Tracking details are available upon request. If you would like tracking information, please email us as these details are not stored long-term.
Delivery times are approximately:
Within the EU: 5-8 working days
Rest of the world: 7-10 working days
Please note these are estimates, and delays can occur due to weekends, holidays, or customs processes.
Duties & Taxes
Customs or import duties may be charged once the parcel reaches its destination country. These charges must be paid by the recipient. We have no control over these fees and cannot predict what they may be. For more information, we recommend contacting your local customs office.
General Information
Please ensure your delivery address is correct before completing your purchase. Hijab Junkie cannot be held responsible for orders sent to incorrect addresses or parcels that are not received as a result.
I will do my best to respond to emails as quickly as possible, but please be patient during busy periods. Once orders are placed, they cannot be cancelled or amended.
For urgent enquiries, please email info@hijabjunkie.com.